Effective Date: March 17, 2025
At Christian Chaubet, we strive to deliver your order with care and in a timely manner. This Shipping Policy explains how we handle orders, processing times, shipping methods, and related services.
1. Shipping Destinations
We currently offer shipping to the United Kingdom. International shipping is not available at the moment, but we plan to expand our shipping options in the future. Please check back later for updates.
2. Order Processing Time
Orders are processed within 1-2 business days of receiving payment. Orders placed before 17:00 GMT (5:00 PM) will typically be processed the same day. Orders placed after this time will be processed the following business day. Our customer service team will send you a confirmation email once your order has been processed and shipped.
3. Shipping Methods & Delivery Times
We use Royal Mail and trusted carriers for shipping within the UK.
• Standard Shipping: Delivery typically takes 4-6 business days from the dispatch date.
Please allow 5-8 business days for delivery after dispatch. If your order is delayed, please contact our customer service team for assistance.
4. Shipping Costs
Free Standard Shipping: We offer free standard shipping on all orders within the United Kingdom, with no minimum purchase requirement.
5. Lost or Returned Packages
If your package is lost, delayed, or returned due to an incorrect address or failure to claim, we will investigate and provide a resolution. If the error is on our part, we will arrange for a replacement or a refund.
If a package is returned to us because of a mistake on the customer’s part (e.g., incorrect shipping information or failure to accept delivery), we will notify you, and you can arrange for re-shipping at your cost.
6. Order Modifications
Once your order has been processed, we are unable to make changes to the shipping address. However, if there is a mistake in your shipping information, please contact us immediately at info@christian-chaubet.com, and we will do our best to assist you before dispatch.
7. Shipping Insurance
We do not offer insurance on the shipment of goods. However, we ensure that all items are securely packaged for safe delivery. If your package is lost or damaged during transit, please contact us immediately.
8. International Shipping
At this time, Christian Chaubet only ships within the UK. International shipping will be considered in the future, and any changes to our shipping policies will be updated on this page.
9. Customs Duties & Taxes
For UK orders, all applicable sales taxes and duties are included in the price shown at checkout. If we expand shipping internationally, customers will be responsible for any customs duties or taxes imposed by the destination country. These fees will be calculated and billed directly by the shipping carrier.
10. Contact Us
If you have any questions or concerns about shipping, please do not hesitate to contact us:
Email: info@christian-chaubet.com
Phone: +44 7403 682855
Postal Address: 53 Lamb’s Conduit St, London WC1N 3NG, United Kingdom
We’re here to help and ensure your shopping experience is smooth and hassle-free!