Effective Date: March 17, 2025
At Christian Chaubet, we want you to be completely satisfied with your purchase. Our return and refund process is designed to be simple, transparent, and hassle-free, ensuring that you have a seamless experience when shopping with us.
Return Conditions
• Return Period: You have 30 days from the date of delivery to return your item.
• Restocking Fee: No restocking fee is applied for returns.
• Refund Processing Time: Refunds will be processed within 7 working days after we receive the returned item.
• Return Shipping: Free return shipping within the United Kingdom. For international returns, shipping costs will be the responsibility of the customer.
Delivery-Based Return Policy
The return period begins from the day the item is delivered to your specified address, not the purchase date. If your item is delayed in transit beyond the 30-day return window, we will make adjustments to ensure fairness.
International Returns
Currently, we do not accept returns or exchanges for international orders. Please ensure that your order details, including product selection and sizing, are correct before finalizing your purchase.
If a product is faulty or damaged upon arrival, we will assess the return eligibility on a case-by-case basis.
How to Initiate a Return
To start a return, please follow these simple steps:
1. Contact Us
• Reach out to our customer service team at info@christian-chaubet.com.
• Provide your order number and reason for return.
2. Return Authorization
• Our team will review your request.
• If your return is approved, we will send you a return authorization number.
• A return shipping label will be provided (if applicable).
3. Packaging & Shipping
• Ensure the item is unused and in its original condition.
• Include all tags, accessories, and original packaging.
• Follow the return instructions provided to you.
Return Address:
Christian Chaubet
53 Lamb’s Conduit St, London WC1N 3NG, United Kingdom
• Use Royal Mail or another reliable courier for returns.
• Affix the return label provided (if applicable).
4. Required Documentation
• Include a copy of your return authorization.
• If you are returning due to damage or defects, please attach photos of the issue.
Refund Process
Once we have received and inspected your returned item, we will notify you of whether your return has been approved or rejected.
• Approved refunds will be processed to the original payment method within 7 working days.
• Please note that your bank or payment provider may take additional time to process the refund.
Contact Information
If you have any questions or need assistance with returns, please contact us:
• Email: info@christian-chaubet.com
• Phone: +44 7403 682855
Customer Service Hours:
• Monday to Friday: 08:00 – 18:00
• Saturday and Sunday: 10:00 – 16:00
We aim to respond to all inquiries within 24 hours.
Company Information
• Brand Name: Christian Chaubet
• Company Name: GLOABLMART LTD
• Company Number: 15954254
• Postal Address: 53 Lamb’s Conduit St, London WC1N 3NG, United Kingdom